The hotel industry is highly competitive, as establishments dream of full occupancy. It is not easy to make a profit, let alone the dream scenario, with so many pitfalls befalling those who fail to offer the right price for the location and amenities being provided. And that is before the competition is considered. Every small margin counts to those trying to make the numbers work, as they look for the slightest edge that might tip the scales and get those extra bookings, before hoping that the performance of the employees…
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