The effect of the novel coronavirus (COVID-19) pandemic has accelerated the need for companies to transform and respond with extensive digitalization. There was a drastic change in customer behavior and market risks that enable companies for this mass movement. As a different world takes place, digital master plan and long-term strategies are in need for re-assessment to cope up with the new normal. The COVID-19 outbreak caused closedown at almost all physical offices around the world. Many companies shifted to working remotely to cope up and remain at the top…
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