There is certainly no shortage of reasons why you would want to use VoIP phone services for your business. Not only do they improve upon the processes provided by traditional analogue phone systems, but they also other a broad range of additional features.
VoIP services intelligently connect with your computer, allowing you to link your phone systems with CRM programs and your mail client. Read on to find out about how your business can benefit from using advanced business phone systems.
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Multiple devices on one number
One of the most popular features of VoIP phone systems is the ability to answer phone calls from anywhere. Whether you are in the car, at the warehouse or at a client meeting, you need to be able to receive your calls. With modern phone systems, you can configure incoming calls to ring on various devices simultaneously, meaning that you will never miss an important call.
Call screening
With call screening, you can predefine how each incoming call will be treated. If you are in the middle of completing a complex task, the chances are that you will not want to be interrupted by a call from one of your vendors. In this situation, you can set all incoming calls to go straight to voicemail, while still allowing a potential sale to find its way through.
Click to dial
This feature is particularly useful for employees who need to make at least a few dozen calls every hour. Instead of having to manually type each number into your phone, you can dial at the touch of a button on your computer screen. The seconds that you save on each call will quickly add up.
Call recording/listening
This feature can help to significantly streamline the staff training process. Call recording is pretty self-explanatory, and allows sales executives to listen to recordings of employees’ calls to identify areas for improvement. A more innovative feature is the ability for sales execs to listen into calls, and give prompts, in real time. This method not only coaches the employee, but also ensures that the call is dealt with in the best way possible.
There are a number of other features provided by VoIP phone systems which will allow you to improve your business operations even further. You’ll be able to increase productivity, reduce costs and portray a highly professional business image. What are you waiting for?
